Contact Us
Whether you've spotted an outdated bonus figure, want to ask about how we rank operators, or simply have feedback on a review, we're glad to hear from you. This page explains what we can help with, what we can't, and the best way to get a useful answer quickly.
What we can help with
Online Casinos is an independent review site covering online casinos available across Canadian provinces. Our team can respond to messages about:
- Corrections or updates to information on a casino review, comparison table or bonus listing
- Questions about how we assess and rank sites like Betninja, WinnerIsland or SlotsGem
- Feedback on the site itself — broken links, confusing sections, or missing detail
- General queries about how online casino bonuses, payment methods or licensing work in Canada
- Suggestions for a Canadian-facing operator we haven't yet reviewed
What we can't help with
Because Online Casinos is a comparison and review resource rather than a casino operator, there are some things that fall outside what we can do. We don't hold your money, manage your account, or process deposits and withdrawals on behalf of any brand featured on this site. If your query relates to any of the following, you'll get a faster answer by going directly to the operator in question:
- Deposits, withdrawals, delayed payouts or account balances
- Verification (KYC) documents or identity checks
- Bonus crediting, wagering progress or account restrictions
- Login issues, password resets or account closures
- Complaints requiring a formal resolution — these go through the operator's own support team or the licensing authority named in their terms
Every casino we list publishes its own customer support contact details, usually via live chat or email, and these teams are best placed to resolve account-specific issues quickly.
Before you write in
A few quick checks often save time on both sides:
- If your question concerns a specific offer, note the casino name and the offer as it appeared on our site — bonus terms change often, and details can update between when you read a review and when you sign up.
- If you're asking about eligibility, remember that welcome offers on this site are subject to conditions such as minimum deposits, wagering requirements and expiry windows, which sit alongside the headline figure in each review.
- If you're unsure whether a concern is ours to answer or the operator's, check our Terms and Conditions page first — it outlines the boundaries of what we publish and how our recommendations work.
Responsible gambling support
If you're reaching out because gambling has stopped feeling fun, or you're worried about your own play or someone else's, please don't wait for a reply from us first. Our Responsible Gambling page lists practical steps, including self-exclusion tools and support resources available to players in Canada, and is worth reading regardless of which casino you play at.
How our editorial process works
A number of messages we receive ask how we arrive at our rankings, so it's worth explaining briefly here. Each operator on our lists — from Betninja and WinnerIsland at the top down to newer entries like CrownPlay — is assessed against the same set of criteria: licensing and account security, the breadth of games and software providers on offer, the real terms behind bonus promotions, the payment methods available to Canadian players, and the general usability of the site and its mobile experience. No operator pays for a higher position, and our revenue comes from affiliate partnerships that have no bearing on how a site is scored. If a casino falls short on any of these points, we say so in the review rather than leaving it out.
You can read more about who runs this site on our About Us page, including the standards we hold every review to.
A note on accuracy
Online casino offers, game libraries and payment options change regularly, and we work to keep listings current, but terms can shift between our last update and the moment you visit an operator's own site. If you spot something that looks out of date, telling us helps other readers get accurate information faster — it's one of the most useful messages you can send.